Menu for The WestArm Lodge and Restaurant in St.-Charles, ON

Awesome place to get away! New owners Tammi and Dave are the nicest people and went above and beyond to make sure our stay went... great. Stopped by almost every day to see if we needed anything and even hung out with us one night with their son Matt, who isan amazing chef that provides portions that took me 3 days to eat lol. They are working on fixing up the things that theprevious owners let go and considering it's only been 2 years plus stupid covid they are doing a great job. Will be back nextyear for sure. Best vacation ever!! Read more

We recently spent a week at West Arm Lodge. We were so pleased to discover this lodge about ten years ago and always loved it,... staying every summer, so we were disappointed that the owners Frank and Cathy had decided to sell it. They were always sowelcoming, and always busy keeping things running smoothly. But we decided to go back, hoping the new owners would keep it tothe high standards we had come to expect. Unfortunately, it was not to be. Our cabin was dirty, smelly and ill equipped. Notwelcoming at all. The bed in one room had been replaced by a huge old king-sized bed, supported by cement blocks. It was sohigh that it was difficult to get in and out of it. The beds in the second bedroom were sporting bare mattresses! Not veryhomey. A sign indicated our garbage would be picked up daily. Not done. Another sign told us to disinfect all the handles anddoorknobs in the cabin, something that surely should have been done for us before our arrival. And no disinfectant wasprovided. Our rental boat was another disappointment. The covering on the seats had worn away, so the sponge cushioning wasexposed, and it was soaking wet. The owner did not seem to have any interest in, or knowledge of, the boats. Although the newowners seem like nice people, although we hardly saw them, they are much more interested in selling $30 take-out pizzas on aFriday than they are in people spending $2500 to stay for a week. They don?t seem to know what people are looking for in afishing lodge and perhaps should have invested in a restaurant for their son, rather than a lodge, as the restaurant is theirprime interest. The whole place just had a sad, run-down, deserted feeling. We will not be back. Read more

A few days of relaxation was what we searched for, and that's what we got! I loved swimming in the lake. The food was excellent,... with very generous portions. I love a good home cooked meal and Chef Matt did not disappoint. Thanks Dave and Tammi for a nicebreak. Read more

Cancelled our RV spot over 4 weeks ahead of time and they refused to give a refund. I explained we had an unfortunate health... issue they simply replied ?we can not alter our refund policy?. They wouldn?t even meet me halfway.. After speaking with themagain they contradicted themselves saying they can?t refund me because they can?t guarantee the spot will be booked (on a longweekend ????) but said in a previous email they had several calls wanting to book?? I believe it?s new owners and I?m not theonly one who is disappointed? unfortunate, we?ve been staying there for almost a decade. Won?t return Read more

I booked two cottages for 5 days and we had two other families book an additional two cabins so that we could all be together. I... came from out of province to enjoy the pristine and breathtaking views and tranquility that I knew from growing up nearby as ayoung child. I cannot stress enough how incredibly disappointed I was on the accommodations, and when I addressed the issueswith the owners, their only comments back were that the cabins had been cleaned prior to our arrival. Horrendously dirty andsticky floors greeted us upon arrival and the list only gets worse. The musty smells in the cabins, and the stench from theseptic system had us end our trip short by two days. Every day in the cabin turned my stomach. I could not cook in the cabin dueto the smells and unsanitary kitchen ware provided with the cabin, the drawers with the cutlery were disgustingly dirty, thewine bottle opener had mold growing on it, there was black mold on the fridge, the curtains in the bedroom were haphazardlyhung, and although the views out of the floor to ceiling windows could be spectacular, you first had to look through thecobwebs, dead bugs, and smeared windows to see out. It was much better to simply go out on the dock and sit there. Apparently Iwas in the deluxe cabin, but I am still baffled as to what was meant by 'deluxe'. I would not come back to this place under thecurrent management. It was expensive for what we got, and I have never been more anxious to leave a holiday, and to leave earlyat that. Read more